Privacy Policy

InnRoot ("InnRoot", "we", "us", or "our") respects your privacy and is committed to protecting the personal information and data of our customers, hotel partners, and website users.

This Privacy Policy explains how InnRoot collects, uses, stores, protects, and shares information when you access or use the InnRoot website, hotel booking services, and related services.

1. About InnRoot

InnRoot is an online hotel booking platform that enables customers to discover hotels, compare available accommodation, make reservations, and make payments for bookings.

InnRoot currently operates under the InnRoot brand and is not presently incorporated as a separate company or legal entity.

2. Information We Collect

InnRoot collects information that is reasonably necessary to provide and operate our services.

Personal and Contact Information

• Full name
• Mobile phone number
• Email address
• Account information
• Login information

Booking Information

• Guest name
• Contact details
• Hotel selected
• Room selected
• Check-in date
• Check-out date
• Number of guests
• Number of rooms
• Booking ID
• Booking status
• Special requests

Payment and Transaction Information

• Transaction ID
• Payment amount
• Payment status
• Payment date and time
• Payment method
• Booking reference
• Refund information

Payment credentials such as card PINs, UPI PINs, banking passwords, and CVV numbers are not intentionally stored by InnRoot. Payment information may be processed directly by third-party payment service providers.

3. Information Collected Automatically

When you access InnRoot, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Website interaction information
• Access time
• Log and diagnostic information

4. How We Use Your Information

InnRoot may use personal information to:

• Create and manage hotel bookings.
• Process and confirm payments.
• Provide booking confirmations and updates.
• Process cancellations and refunds.
• Provide customer support.
• Communicate necessary service information.
• Prevent fraud and unauthorized activity.
• Maintain platform security.
• Improve our website and services.
• Comply with applicable legal requirements.
• Resolve disputes and enforce our policies.

5. Sharing of Information

InnRoot does not sell or rent customers' personal information.

We may share limited information when reasonably necessary to provide our services.

Hotels and Property Partners

When you make a booking, relevant booking information may be shared with the hotel or property partner so that they can fulfil your reservation.

Payment Providers

Payment and transaction information may be processed by third-party payment service providers.

Technology Providers

We may use trusted providers for hosting, databases, authentication, email, SMS, payments, security, fraud prevention, and technical services.

Legal Requirements

We may disclose information where required or permitted by applicable law, court orders, government requests, or where necessary to protect our users, services, or legal rights.

6. Data Security

Protecting customer information is a priority for InnRoot. We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, loss, misuse, alteration, and destruction.

However, no internet-based service or electronic storage system can guarantee absolute security.

7. Data Retention

InnRoot retains personal information only for as long as reasonably necessary for providing services, maintaining booking and transaction records, preventing fraud, resolving disputes, complying with legal obligations, and protecting our services.

When information is no longer reasonably required and there is no legal or legitimate reason to retain it, InnRoot will take reasonable steps to delete, anonymize, or securely dispose of it.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request information about your personal data.
• Request correction of inaccurate information.
• Request deletion where applicable.
• Withdraw consent where applicable.
• Raise a privacy-related grievance.
• Exercise other rights available under applicable law.

To make a privacy request, contact us at privacy@innroot.com.

9. Cookies and Similar Technologies

InnRoot may use cookies, local storage, session storage, and similar technologies to maintain sessions, remember preferences, maintain security, understand website usage, and improve our services.

You may control cookies through your browser settings. Disabling certain technologies may affect some website functionality.

10. Children's Privacy

InnRoot does not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to InnRoot improperly, please contact us at privacy@innroot.com.

11. Third-Party Services

InnRoot may use third-party services such as payment providers, hosting providers, authentication providers, communication providers, and other technology services.

These third parties may have their own privacy policies. InnRoot is not responsible for the independent privacy practices of third-party services.

12. Changes to This Privacy Policy

InnRoot may update this Privacy Policy from time to time to reflect changes to our services, technology, data-processing practices, security requirements, or applicable laws.

The "Last Updated" date at the beginning of this policy indicates when it was most recently updated.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us: