Terms & Conditions

1. About InnRoot

InnRoot is an online hotel booking platform that allows users to search for hotels, view accommodation information, make reservations, and make payments for bookings.

InnRoot currently operates under the InnRoot brand and is not presently incorporated as a separate company or legal entity.

2. Acceptance of These Terms

By accessing or using InnRoot, you confirm that you have read, understood, and agree to these Terms & Conditions.

If you do not agree with these Terms, please do not use the InnRoot platform or services.

3. Eligibility

You must provide accurate information when using InnRoot and must be legally capable of entering into a binding agreement under applicable law.

You must not use InnRoot:

• For unlawful purposes.
• To make fraudulent bookings.
• To impersonate another person.
• To provide false information.
• To interfere with the operation of the platform.
• To attempt unauthorized access to our systems.
• To misuse payment systems.
• In violation of applicable laws.

4. Hotel Information

Hotels listed on InnRoot provide information regarding their properties, rooms, amenities, policies, prices, and availability.

InnRoot attempts to present accurate and up-to-date information. However, certain information may be provided or updated by hotel partners.

Hotel information may include:

• Hotel name
• Location
• Images
• Room types
• Amenities
• Prices
• Availability
• Hotel policies
• Check-in and check-out information
• Guest restrictions

InnRoot does not guarantee that every piece of hotel information will always be completely accurate, current, or error-free.

5. Hotel Bookings

When you submit a booking request, you agree to provide accurate information required to complete the reservation.

A booking is considered confirmed only when InnRoot provides confirmation through the platform or through an official booking communication.

A booking confirmation may include:

• Booking ID
• Hotel information
• Room information
• Guest information
• Check-in date
• Check-out date
• Number of guests
• Amount payable
• Payment status
• Applicable booking conditions

Customers are responsible for reviewing their booking details before completing the reservation.

6. Booking Availability

Room availability is subject to the inventory made available by the relevant hotel.

Availability may change before a booking is confirmed. InnRoot cannot guarantee availability until the booking has been successfully confirmed.

In rare circumstances, a hotel may become unavailable because of inventory errors, technical issues, property closure, overbooking, operational problems, or unforeseen circumstances.

If a confirmed booking cannot be honoured, InnRoot will reasonably assist the customer and work with the hotel to provide an appropriate resolution in accordance with the applicable booking and refund policies.

7. Prices

Prices displayed on InnRoot may include or exclude applicable taxes, fees, or charges depending on how the price is presented.

The final amount payable will be shown before the customer completes payment.

Prices may change based on:

• Dates
• Room availability
• Number of guests
• Hotel pricing
• Taxes
• Fees
• Promotional pricing
• Other applicable charges

Once a booking has been successfully confirmed, the confirmed booking price will generally apply, subject to applicable corrections, taxes, or booking conditions.

8. Payments

InnRoot may offer different payment options depending on the hotel and booking.

These may include:

• Prepaid online payment
• Pay-at-hotel, where available
• Other payment methods supported by InnRoot

Online payments may be processed through third-party payment providers.

Customers agree to provide accurate payment information and use payment methods that they are authorized to use.

InnRoot may cancel or restrict a transaction where fraud, unauthorized activity, payment failure, or other suspicious activity is reasonably suspected.

9. Payment Processing

Payments made through InnRoot may be processed by third-party payment providers.

InnRoot may receive information such as:

• Transaction ID
• Payment amount
• Payment status
• Payment method
• Refund status

Payment providers may have separate terms and privacy policies governing their services.

10. Cancellation and Refunds

Bookings may be subject to hotel-specific cancellation and refund conditions.

Before completing a booking, customers should review the cancellation and refund conditions applicable to the selected room.

Cancellation charges may vary depending on the hotel, room type, booking rate, check-in date, time of cancellation, and applicable booking policy.

Refunds, where applicable, will be processed according to the applicable InnRoot refund policy and booking conditions.

11. Customer Responsibilities

Customers are responsible for:

• Providing accurate booking information.
• Providing valid contact details.
• Reviewing booking information before payment.
• Arriving according to hotel check-in requirements.
• Following hotel rules.
• Respecting hotel staff and other guests.
• Maintaining account security.
• Using InnRoot lawfully.

Customers may be required to provide valid identification at check-in according to hotel requirements and applicable law.

12. Hotel Rules

Each hotel may have its own rules and policies, including rules regarding:

• Check-in and check-out
• Identification
• Age requirements
• Children
• Pets
• Smoking
• Visitors
• Occupancy
• Damages
• Security deposits

Customers are responsible for reviewing and following applicable hotel rules.

13. Check-In and Check-Out

Customers must comply with the hotel's stated check-in and check-out times.

Early check-in or late check-out may be available only at the hotel's discretion and may involve additional charges.

InnRoot does not guarantee early check-in or late check-out unless explicitly confirmed as part of the booking.

14. Account Registration

Certain InnRoot services may require an account. When creating an account, you agree to provide accurate information.

You are responsible for:

• Keeping account information accurate.
• Maintaining account security.
• Not sharing authentication information.
• Preventing unauthorized use of your account.

15. Prohibited Activities

You must not use InnRoot to:

• Make fraudulent reservations.
• Create fake accounts.
• Use another person's identity.
• Submit false information.
• Attempt unauthorized access.
• Introduce malicious software.
• Interfere with website operation.
• Scrape or collect data without authorization.
• Circumvent security measures.
• Abuse booking or payment systems.
• Conduct illegal activities.
• Harass customers, hotels, or InnRoot staff.

16. Intellectual Property

The InnRoot name, logo, website design, software, text, graphics, interfaces, and other materials provided by InnRoot are protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute, sell, reverse engineer, or commercially exploit InnRoot's proprietary content or software without appropriate authorization.

17. Third-Party Services

InnRoot may use third-party services including payment providers, hosting providers, authentication providers, email providers, SMS providers, analytics services, maps, and other technology providers.

Third-party services may have separate terms and privacy policies. InnRoot is not responsible for the independent terms, policies, availability, or performance of third-party services.

18. Service Availability

InnRoot aims to provide reliable service but does not guarantee that the platform will always be available, uninterrupted, error-free, or free from technical problems.

Services may occasionally be unavailable due to maintenance, updates, technical failures, security incidents, third-party failures, or circumstances beyond our reasonable control.

19. Limitation of Responsibility

InnRoot acts as a platform connecting customers with hotels and facilitating hotel bookings.

To the extent permitted by applicable law, InnRoot is not responsible for circumstances arising directly from a hotel's independent operations, including hotel service quality, staff conduct, property conditions, hotel amenities, hotel-specific rules, or hotel operational decisions.

InnRoot will reasonably assist customers in resolving issues related to bookings made through the platform.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

20. Force Majeure

InnRoot will not be responsible for failure or delay in performing its obligations where caused by circumstances beyond its reasonable control.

Such circumstances may include:

• Natural disasters
• Severe weather
• Government actions
• War
• Civil unrest
• Epidemics or pandemics
• Internet or infrastructure failures
• Major technical failures
• Strikes
• Power failures

21. Suspension or Termination

InnRoot may suspend, restrict, or terminate access to an account or service where reasonably necessary, including when:

• These Terms are violated.
• Fraudulent activity is suspected.
• Unauthorized activity is detected.
• False information is provided.
• Applicable law requires it.
• Continued access creates a security or operational risk.

22. Privacy

Your use of InnRoot is also subject to our Privacy Policy, which explains how InnRoot collects, uses, stores, protects, and shares personal information.

View Privacy Policy →

23. Changes to These Terms

InnRoot may update these Terms from time to time to reflect changes to our services, business operations, technology, security requirements, or applicable laws.

The updated Terms will be published on this page. The "Last Updated" date indicates when the Terms were most recently changed.

24. Governing Law

These Terms are governed by the applicable laws of India.

Any dispute arising from the use of InnRoot or these Terms will be handled in accordance with applicable Indian law.

Nothing in these Terms limits any consumer rights or other rights that cannot legally be excluded under applicable law.

25. Contact Us

If you have questions regarding these Terms, your booking, or InnRoot services, contact us:

26. Agreement

By using InnRoot, creating an account, or making a booking, you acknowledge that you have read, understood, and agree to these Terms & Conditions, together with any applicable booking-specific terms and policies.

If you do not agree with these Terms, please do not use InnRoot.